By Nick Tabor, New Era Senior Staff Writer
The
Pennyroyal Mental
Health Center
is increasing the scope of its crisis call-in center, trying to eliminate
access barriers and fully saturate this section of Western
Kentucky.
The
call service now belongs to the National Suicide Prevention Lifeline, so
lifeline callers whose phone numbers link them to this region automatically get
connected to Pennyroyal Mental Health instead of a center in Louisville.
Further,
the call center introduced a text message service last week and will soon offer
Internet chatting.
This
should encourage teens and young adults to take the first step in seeking help,
said Audra Scott, the Pennyroyal
Center’s coordinator of
crisis services.
Kenneth
Foster, one of eight full-time clinical assessors who answer crisis calls, said
this doesn’t change the nature of the job much. But that’s why the Pennyroyal Center wanted to add these services in
the first place — it fits so well with what they were already doing, Scott
said.
She
said the RESPOND Center has been in place for many years.
It’s the point of entry for all new Pennyroyal
Center clients, and it
answers all phone calls after business hours.
Some
callers only want information about Pennyroyal
Center programs. But
others need someone to talk them down from the brink of suicide, or they feel
panicked or depressed and don’t know what they want, Foster said.
Say
a war veteran calls in, crying, and says he’s going through drug withdrawals. A
counselor might help him think of reasons to live and help him make a
short-term plan to avoid killing himself. Then the counselor could arrange an
appointment with a therapist, so the veteran could learn about substance abuse
programs the Pennyroyal
Center offers.
All
local advertisements for the National Suicide Prevention Lifeline are now
effectively ads for the Pennyroyal crisis center.
Carole
Ludwig, the lifeline’s network development manager, said it helps having local
participation.
“While
any center in the network can assess a caller for risk, and provide emergency
services if necessary, local crisis centers are able to provide the most
up-to-date information about local resources within their community,” Ludwig
wrote in an email.
The
Pennyroyal Center received a couple thousand
dollars for joining the network and will receive a small amount every year as
compensation for its staff resources, Scott said. The Suicide Lifeline operates
on federal grant money, and it requires its crisis centers to be licensed or
accredited, Ludwig said.
To
introduce the text message service, the Pennyroyal Center
received a three-year grant. When a local number sends the Pennyroyal Center
a message, the text shows up on a computer in the call center. Assessors can
type in their responses.
Even
if a person is just having a bad day or needs advice for a tough situation, the
call center can help, Scott said. She hopes this format will make young people
more comfortable.
“That’s
what they do,” she said. “They prefer to text.”
The
Internet chatting service comes free as part of joining the suicide prevention
hotline, Scott said. Pennyroyal
Center technicians are
still working out kinks, so Scott doesn’t know exactly when it will become
available.
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